Returns Policies

Aqualight offers returns for most items within 7 days of receipt of shipment.

 

Aqualight.ae Return Policy

Items shipped from Aqualightuae.com can be returned within 15 days of receipt of shipment in most cases through the Online Returns Center. Some products may have different policies or requirements associated with them.

Returns will be processed only if:

  • It is determined that the product was not damaged while in your possession.
  • The product is not different from what was shipped to you.
  • The product is returned in the same condition as when it was received (sealed/unopened if applicable, with the original brand /manufacturer box or packaging, and, if applicable, any user manual, warranty and all accessories)

Return process:

  • After the courier picks-up your item, it can take up to two weeks for us to receive and process your return.
  • We will issue the refund, then it may take 5 to 7 business days to show on your payment card statement. Refunds will be done on the original mode of payment used.
  • Items marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event a damaged, defective or wrong item is delivered to you, we will provide a full refund or replacement, if available. We may contact you to ascertain the damage/defect in the product prior to issuing the refund/replacement, as applicable. We reserve the right to request further information, or collect or inspect the product to ascertain the damage/defect in the product prior to issuing the refund/replacement.
  • Some items may be eligible for replacement only. If the exact same product is not in stock, we will issue a refund.

Note:

In the event customers are found to misuse the return policy by excessively returning, or returning items which are not in original condition or by cancelling or not accepting the orders placed, Aqualight reserves the right to warn, restrict, suspend, block and/or terminate such customer accounts, as necessary.

We will not accept return of any item which is wrongfully sent to us or items which are different than what was delivered to you. This includes items that were not originally purchased from Aqualight. In the event we receive such items, we are unable to return or provide a refund or other concession in respect of such items and such action may result in restrictions on your Aqualight account, including limiting your ability to return items in future, order cancellation and/or Aqualight account closure.

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